REFUND POLICY
Last Updated: October 2026
Thank you for purchasing from Book Recharge.
We sell digital educational products, including SSC CGL preparation books, question banks, mock tests, PDFs, and other downloadable study materials.
Because our products are digital and can be accessed immediately after purchase, all sales are generally final and non-refundable, except in the situations described below.
1. DIGITAL PRODUCTS
All products sold through Book Recharge are digital products.
Once payment has been successfully completed and the digital product has been provided or made available to you, we generally do not accept cancellation or refund requests due to change of mind, accidental purchase, or lack of use.
2. REFUND FOR CORRUPTED OR UNUSABLE FILES
We will consider a replacement or refund if the purchased digital file is:
• Corrupted and cannot be opened.
• Technically damaged or incomplete.
• Significantly different from the product described on the sales page.
• Unusable because of a technical problem with the file provided by us.
Before requesting a refund, please try downloading the file again and opening it with a suitable PDF reader.
3. HOW TO REQUEST SUPPORT
If you experience a problem with your purchased file, please contact us as soon as possible.
Please provide:
• Your name
• Order/payment details
• The product purchased
• A description of the problem
• A screenshot or other evidence of the technical issue, if applicable
We may first provide a replacement file or another reasonable solution.
4. INCORRECT OR INCOMPLETE DOWNLOAD
If you did not receive the correct file or received an incomplete file, please contact us. We will verify the order and, where appropriate, provide the correct file.
5. CHANGE OF MIND
Refunds will not normally be provided because:
• You changed your mind after purchasing.
• You no longer need the product.
• You purchased the product accidentally.
• You have already downloaded the product but have not used it.
• You expected different content after purchasing despite the product description being clearly provided before purchase.
6. DUPLICATE PAYMENT
If you believe you have been charged more than once for the same product, please contact us with the relevant payment details.
After verification, any genuine duplicate payment will be reviewed and handled appropriately.
7. TECHNICAL SUPPORT FOR QUESTIONS
For questions or problems regarding the mock tests or any question contained in the purchased material, customers may use the WhatsApp support group/link provided on the checkout or purchase page, where applicable.
This support is intended to help customers with genuine questions regarding the purchased educational material.
8. REFUND DECISION
Each refund or replacement request will be reviewed based on the circumstances of the case and the information provided by the customer.
Where a technical problem with the supplied digital product is confirmed, Book Recharge may provide a replacement file or issue an appropriate refund.
9. CONTACT
For refund-related questions or technical problems with your purchase, please contact us through the support method provided on the Book Recharge website or your purchase/checkout communication.
Book Recharge
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